Privacy Policy

Last Updated: 15 August 2026

At TEE:XXI (“we”, “us”, “our”, or “the Store”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase our products, contact us, or otherwise interact with our online store.

Our online store is operated using WooCommerce and serves customers worldwide.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Business/Store Name: TEE:XXI

Website: teexxi.com

Email: teexxi.support@gmail.com

Country: Malaysia

For any privacy-related questions or requests, please contact us using the information above.

2. Personal Information We Collect

We may collect personal information that you provide directly to us when you:

Visit our website;
Create an account;
Place an order;
Subscribe to our newsletter;
Contact us;
Request customer support;
Submit a review;
Participate in a promotion or competition; or
Otherwise communicate or interact with us.

The information we may collect includes:

Contact Information

Full name;
Email address;
Telephone or mobile number;
Billing address;
Shipping address; and
Other contact information you provide.

Account Information

If you create an account, we may collect:

Username;
Email address;
Password;
Account preferences;
Order history; and
Other information associated with your account.

Order Information

When you purchase from us, we may collect:

Products purchased;
Order number;
Order date;
Order value;
Billing information;
Shipping information;
Delivery details;
Payment status;
Returns and refund information; and
Communications relating to your order.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method you choose, we may receive limited payment-related information such as transaction references, payment status, payment method, or the last few digits of a card.

We do not intend to store complete credit or debit card numbers on our own servers.

Payment providers process payment information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain information may automatically be collected.

This may include:

IP address;
Browser type;
Device type;
Operating system;
Approximate location;
Language preferences;
Pages visited;
Products viewed;
Referring website;
Date and time of visits;
Shopping cart activity;
Website interactions; and
Other technical information.

We use this information to operate, secure, maintain, analyze, and improve our website.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders;
Process payments;
Arrange shipping and delivery;
Provide order confirmations;
Send shipping and delivery updates;
Manage customer accounts;
Provide customer service;
Respond to enquiries;
Process returns, refunds, and exchanges;
Prevent fraud and unauthorized transactions;
Protect the security of our website;
Improve our website and services;
Analyze customer and website activity;
Personalize your shopping experience;
Send marketing communications where permitted;
Administer promotions and competitions;
Maintain business and accounting records;
Comply with applicable laws and regulations; and
Establish, exercise, or defend our legal rights.

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing

Where applicable, including for customers protected by the GDPR and similar laws, we may process personal information on the following legal bases:

Performance of a Contract

We may process your information when necessary to fulfil an order or provide services you have requested.

For example, we need your name, address, and contact information to process and deliver your purchase.

Legal Obligations

We may process your information where necessary to comply with applicable laws, regulations, tax requirements, accounting requirements, court orders, or other legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your applicable privacy rights.

This may include fraud prevention, website security, customer service, improving our services, and certain forms of direct marketing where legally permitted.

Consent

Where required by law, we may ask for your consent before processing your information for specific purposes.

Where processing is based on consent, you may withdraw your consent at any time.

6. WooCommerce and WordPress

Our online store uses WooCommerce and WordPress.

Information submitted through our website may be processed and stored through our website’s hosting, WooCommerce installation, plugins, extensions, and related services.

The specific information processed depends on the features and services installed on our website.

These may include customer accounts, orders, payments, shipping, analytics, marketing, security, and other e-commerce functionality.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

Keep products in your shopping cart;
Maintain your account session;
Remember your preferences;
Process orders;
Improve website functionality;
Analyze website traffic;
Understand how visitors use our website;
Improve website security;
Prevent fraud;
Measure advertising effectiveness; and
Provide relevant marketing where permitted.

Some cookies are essential for the website to function.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Analytics

We may use third-party analytics services to understand how visitors use our website.

These services may collect information such as:

IP address;
Device information;
Browser information;
Pages viewed;
Products viewed;
Referring websites;
Approximate location;
Website interactions; and
Purchase-related activity.

We use analytics information to improve our website, products, services, and customer experience.

9. Advertising and Marketing

We may use third-party advertising platforms and marketing technologies to promote our products.

These services may use cookies, pixels, tags, or similar technologies to:

Measure advertising performance;
Understand how users interact with our advertisements;
Create audiences;
Display advertisements;
Improve marketing campaigns; and
Provide relevant advertising where permitted by law.

Where required, we will obtain consent before using non-essential advertising cookies or similar technologies.

You may be able to control personalized advertising through your browser, device settings, cookie settings, or the relevant advertising platform.

10. Email Marketing

If you subscribe to our newsletter or marketing communications, we may use your email address to send you:

New product announcements;
Promotions;
Special offers;
Discounts;
Newsletters;
Product updates; and
Other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at teexxi.support@gmail.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, payment information, or customer service communications.

11. Shipping and International Orders

We sell products to customers worldwide.

To process and deliver an order, we may share relevant information with:

Shipping companies;
Courier companies;
Fulfilment providers;
Customs authorities;
Tax authorities;
Local delivery partners; and
Other parties involved in delivering your order.

Information may include your name, shipping address, telephone number, email address, order details, and information required for customs clearance.

International orders may be subject to customs, import duties, taxes, and other requirements imposed by the destination country.

12. Sharing Your Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment processors;
Banks and financial institutions;
Shipping and courier companies;
Customs and tax authorities;
Website hosting providers;
WooCommerce/WordPress-related service providers;
Analytics providers;
Advertising and marketing providers;
Email service providers;
IT and cybersecurity providers;
Customer service providers;
Accounting and financial service providers;
Professional advisers;
Legal advisers;
Government authorities; and
Law enforcement authorities where legally required.

We do not sell your personal information to third parties.

We only disclose information where reasonably necessary for the relevant purpose, where you have consented, or where disclosure is permitted or required by applicable law.

13. International Data Transfers

Because we sell worldwide and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Different countries may have different data protection laws.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

For customers subject to the GDPR, this may include using appropriate safeguards for transfers of personal data outside the European Economic Area.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where necessary to:

Complete transactions;
Provide customer service;
Maintain financial and accounting records;
Comply with tax obligations;
Comply with legal requirements;
Resolve disputes;
Prevent fraud;
Enforce our agreements; or
Protect our legal rights.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration; and
Destruction.

These measures may include secure website connections, access controls, password protection, security monitoring, software updates, and the use of reputable service providers.

However, no method of internet transmission or electronic storage is completely secure.

We therefore cannot guarantee the absolute security of your personal information.

16. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Know what personal information we hold about you;
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your personal information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Request portability of certain personal information;
Opt out of direct marketing; and
Lodge a complaint with an applicable data protection authority.

The availability of these rights depends on the laws that apply to you, and certain legal exceptions may apply.

For example, we may need to retain certain information to comply with legal, tax, accounting, fraud-prevention, or other obligations.

The GDPR provides rights including access, rectification, erasure, restriction, portability, objection, and certain rights concerning automated decision-making.

17. Exercising Your Privacy Rights

To exercise an applicable privacy right, please contact us:

Email: teexxi.support@gmail.com

Please provide sufficient information for us to identify you and understand your request.

For security purposes, we may ask you to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

For individuals protected by the GDPR, requests generally must be handled without undue delay and, in principle, within one month.

18. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us.

If we become aware that we have collected such information, we will take reasonable steps to delete it where required.

19. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those third parties before providing personal information.

20. Social Media

We may operate social media accounts and may include social media features or links on our website.

When you interact with us through a social media platform, that platform may collect and process information about you according to its own privacy policy.

We do not control the privacy practices of third-party social media platforms.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made due to:

Changes to our business;
Changes to our website;
New products or services;
Changes to our technology;
Changes to our service providers; or
Changes in applicable laws and regulations.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this page periodically.

22. Contact Us

If you have any questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related complaint, please contact us:

TEE:XXI

Email: teexxi.support@gmail.com

Country: Malaysia

Website: teexxi.com

23. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable privacy and data protection laws.

Where mandatory local privacy laws apply to you, nothing in this Privacy Policy is intended to remove or restrict rights that you have under those laws.