Terms of Service
1. General Conditions
Agreement to Terms: By accessing the site and placing an order, customers agree to be bound by the listed terms and conditions.
Changes to Terms: The store reserves the right to update, change, or replace any part of these terms at any time without prior notice.
Site Accuracy: While efforts are made to ensure accuracy, the store does not guarantee that product descriptions, colors, or prices are 100% accurate, error-free, or identical to the actual product.
2. Ordering and Payment
Order Acceptance: All orders are subject to availability and acceptance. The store reserves the right to refuse or cancel any order for any reason, including pricing errors or stock issues.
Pricing: Prices are subject to change. Payment must be made via authorized methods, and funds must clear before dispatch.
Order Modifications: Once an order is paid for and confirmed, it often cannot be amended or combined, especially after dispatch.
3. Shipping and Delivery
Dispatch Times: Orders are usually dispatched within a specified working day timeframe (Please refer to “Shipping Policy”), excluding weekends and public holidays.
Risk of Loss: Once a dispatch confirmation is sent, the parcel is under the responsibility of the courier service. The store is often not liable for lost parcels if proof of postage is provided.
Customs/Duties: For international orders, customers are responsible for paying any import duties or taxes.
4. Returns, Exchanges, and Refunds
Return Policy: Returns are typically permitted within 14 days for damaged, faulty, or incorrect items.
Condition of Goods: Returned items must be unused, in their original packaging, and with tags still attached.
Return Shipping: The customer may be required to bear the postage fees for returning items, unless the item is faulty.Note: Please refer to our “After-sales Service Policy” for more details.
5. Intellectual Property and User Conduct
Copyrights: All website content (graphics, logos, designs) is the property of the online store and cannot be used without permission.
Prohibited Activities: Users are prohibited from using the site for unlawful purposes, transmitting viruses, spamming, or violating intellectual property rights.
6. Limitation of Liability
The store, its directors, or employees are generally not liable for any injury, loss, or claim arising from the use of their products or services.
7. Governing Law
The terms are typically governed by the laws of Malaysia where the business is registered.