Free Standard Shipping for over $99 or above worldwide.
(Flat Rate for remote area for certain countries.)
Please click: Remote Area List to check if your location is classified as remote area.
You can track your package in real-time at https://www.17track.net/en.
1. Processing Time
All orders are processed within 2–4 business days after payment confirmation.
2. Shipping Destinations
We currently ship worldwide.
If you are unsure whether we ship to your location, please contact us at teexxi.support@gmail.com before placing your order.
3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Please note: Delivery times are estimates and may vary due to customs processing, local postal services, or other unforeseen delays.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your package in real-time at https://www.17track.net/en. It may take 2–3 business days for tracking information to update after shipment.
5. Customs, Duties & Taxes
TEE:XXI is not responsible for any customs fees, import duties, or taxes applied to your order.
These charges — if applicable — are determined by your local customs office and are the responsibility of the customer.
We recommend checking with your local customs office before placing an order to understand any potential fees.
Please note: We cannot declare orders as “gifts” or lower the declared value for customs purposes.
6. Lost or Delayed Packages
If your package is lost in transit or significantly delayed, please contact us at teexxi.support@gmail.com with your order number.
We will work with our shipping partner to investigate the issue.
If a package is confirmed lost by the carrier, we will issue a refund or replacement
We are not responsible for delays caused by customs, weather, or local postal services
7. Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If you entered an incorrect address, contact us immediately at teexxi.support@gmail.com / via Chart.
If your order has not yet shipped, we may be able to update the address
If your order has already shipped, we cannot make changes and are not responsible for packages delivered to the wrong address provided by the customer
What happens if the package is returned because of a wrong or incomplete address?
If you provide incorrect/incomplete addresses and the logistics provider offers redelivery without the package being lost, you may choose redelivery. Additionally, you’re responsible for all storage, handling, and redelivery costs.